SHIPPING & ORDERS
WHEN CAN I EXPECT MY ORDER?
In-stock website items ship out within 5-10 days of ordering.
Made-to-order or custom pieces a little longer, usually around 2-4 weeks.
Message us if you have any specific requests or questions!
WHAT ARE THE SHIPPING AND TAX COSTS?
- All products sent within the US ship via USPS Ground Advantage or USPS priority mail with USPS tracking information that will be sent to the email provided.
- Both USPS Ground Advantage and Priority mail include insurance up to $100, but if you'd like to add additional insurance, please reach out to us after checkout.
- Once I ship your package, and you receive tracking, it is out of our hands! We cannot assume responsibility for any packages lost in transit. USPS is reliable and we rarely have issues, but should your package go missing, still reach out and we'll do our best to help you find it. Unfortunately, as a small business, we do not have the ability to replace orders lost in transit.
Free domestic Ground Advantage shipping for orders over $150. Tax is automatically calculated at check-out based on shipping address.
CAN I PERSONALIZE MY PACKAGING?
All online orders come in a Stone Cooper box or bag, wrapped in ribbons and lace. If you are ordering something for a loved one, just leave us a note at checkout and we can include a hand-written message!
RETURNS
WHAT'S YOUR RETURN POLICY?
As a small business, we are unable to accept returns or exchanges at this time. If something breaks, as jewelry occasionally can, please contact us and we'll work to resolve any issues. Please note this is on a case by case basis. If for any reason you are unsatisfied upon receiving your order, please contact us right away, via direct email at info@stonecooper.com.
PRODUCTS & SHOPPING
ARE ALL PIECES EXACTLY THE SAME?
Most Stone Cooper pieces are one-or-two of a kind and are handcrafted. Pieces may vary slightly from the pictures listed online. Each stone is unique as are our vintage or antique talismans.
WHAT DOES "DEADSTOCK" OR "VINTAGE" MEAN?
"Deadstock" refers to parts of stock that were made and never used or never sold. These usually come from the 1940s-1980s, when costume jewelry manufacturing was at its height in the US. Deadstock is not only is incredibly environmentally friendly⏤recycling several pounds of metal each year⏤but it allows us to keep the affordability without sacrificing quality. It also means that supplies are limited.
CAN I BUY A STONE COOPER GIFT CARD?
Yes! We now offer gift cards for $50 or $100.
Search for "Gift Card"on our site! When you purchase it, you'll receive an email with an exclusive code to be used on the site at any future time.
WHERE CAN I SHOP STONE COOPER IN PERSON?
We have several local shops and boutiques, in addition to our upcoming shows in the tri-state area.
Psst!⏤we carry lots of one-of-a-kind pieces not listed on the website!
You'll often see the description "U-shaped" for our ring-bands. This means that instead of making them a closed circle, the band is soldered to the flat base of the stone, creating a U or C-shape. We find this shape to provide a much more comfortable fit: the stone is more likely to stay in place on top of the finger rather than slide around, and it also allows for a little breathing room. In addition, the U-shape band allows for a bit more flexibility in sizing. Many customers tell us our rings are the most easy-to-wear statement rings because of our unique U-shaped band!
To determine sizing for jewelry, please visit our Sizing Guide page. We recommend measuring an existing bracelet, necklace or ring that fits you perfectly! For rings, measure the inside diameter across the widest part of a ring that fits your desired finger.
SOCIAL RESPONSIBILITY
ARE STONE COOPER PRACTICES ETHICAL?
Sustainability
We ensure ethical sourcing by purchasing our gems and supplies directly from trusted mining companies and small or local companies. Our chains and second-hand findings are deadstock or vintage, which reduces environmental impact and prevents these items from ending up in landfills. In addition, we only work with stockists who's selling practices and mission align with our beliefs.
Giving Back
We believe strongly in giving back to our community. We contribute jewelry to raffles or fundraisers for social causes we believe in, and donate a percentage of our profits to non-profits and justice organizations. Kat also volunteers her time and talent through a role on the board of Community College of Philadelphia's Fashion Merchandising & Marketing.
