Frequently Asked Questions

WHEN CAN I EXPECT MY ORDER:
In-stock website items ship out within 7-14 days of ordering. (made-to-order pieces take between 2-6 weeks and custom stamped cuff turn-around time averages 2 weeks). Message us if you have any specific requests or questions!​​​    
    SHIPPING: 
    All products ship from Philadelphia, PA or North NJ through the USPS. We offer first-class shipping (usually around $2-4) or flat-rate priority mail, which comes with insurance for $7.65. Both options come with tracking, and if you leave your email at checkout, you will receive an update when it is shipped. Free domestic first class shipping for orders over $100.​ 
      SALES TAX: 
      Automatically collected based upon your shipping address, at checkout. 

      PACKAGING: 
      ​All online orders come in a Stone Cooper box or bag, wrapped in ribbons and lace, we think it's more fun this way. Go ahead, buy yourself a present, you deserve it. If you are ordering something for a loved one, just leave us a note at checkout and we can include a hand-written message! 

      RETURNS: 
      As a small business, we are unable to accept returns or exchanges at this time. If something breaks, as jewelry occasionally can, please contact us and we'll work to resolve any issues. Please note this is on a case by case basis. 
      Most Stone Cooper pieces are one-or-two of a kind and are handcrafted, because of this pieces may vary slightly from the pictures listed online. Each stone is unique as are our vintage or antique talismans. 
      If for any reason you are unsatisfied upon receiving your order, please contact us right away, via direct email at stonecooperjewelry@gmail.com Thank you in advance for your business! 

      CAN I BUY A STONE COOPER GIFT CARD?
      yes! we now offer gift cards for $50 or $100! Search for 'Gift Card' on our site! When you purchase it, you'll receive an email with an exclusive code to be used on the site at any future time! 
        WHAT DOES VINTAGE/DEADSTOCK MEAN?
        'Dead-stock' refers to parts of stock that were made and never used/sold. These usually come from the 1940's-1980's when costume jewelry manufacturing was at it's height in the USA. What's cool about dead-stock is that it not only is incredibly environmentally friendly (recycling several pounds of metal each year) but it allows us to keep the quality high, yet prices reasonable. It just requires a little treasure-hunting and imagination sometimes. When you see 'dead-stock' or 'vintage' in a description on our site, this is usually what it means, and that supplies are limited. 
          WHERE CAN I SHOP STONE COOPER IN PERSON?
          You can shop the collection at several local shops and boutiques, in addition to our upcoming shows in the tri-state area. At our shows and stockists, we carry lots of one-of-a-kind pieces not listed on the site. If you have any questions about specific pieces, don't hesitate to reach out. To see the full list of shows and stockists see the Retailers + Events page!
          HOW IS STONE COOPER UPHOLDING ITS SOCIAL RESPONSIBILITY?
          Sustainability: We source sustainably whenever possible. We ensure ethical sourcing by purchasing our gems and supplies directly from trusted mining companies and small or local companies. Our chains and second hand findings are deadstock or vintage, which reduces environmental impact and prevents these items from ending up in landfills. In addition, we only work with stockists who's selling practices and mission align with our beliefs. 
          Giving Back: We believe strongly in giving back to our community. We contribute jewelry to raffles or fundraisers for social causes we believe in, and donate a percentage of our profits to non-profits and justice organizations. In 2020, we donated $600 to the following organizations: The Audre Lorde Foundation, Reclaim Philadelphia, Women Against Abuse, and BLM. We donated $1300 in product and shop credit to fundraisers which subsequently helped raise over $4000 across the following organizations: Black Visions Collective, BLM, Black Trans Travel Fund, EMW Louisville, National Bailout, ACCT, Island Dolphin Care, Science Leadership Academy (in Philadelphia), and St. Judes.

          RING SIZING:
           You'll often see the description "U-shaped" for our ring-bands. This means that instead of making them a closed circle, the band is soldered to the flat base of the stone, creating a U or C-shape. We find this shape to provide a much more comfortable fit: the stone is more likely to stay in place on top of the finger rather than slide around, and it also allows for a little breathing room. In addition, the U-shape band allows for a bit more flexibility in sizing. Many customers tell us our rings are the most easy-to-wear statement rings because of our unique U-shaped band! 
            To determine sizing for jewelry, please see the charts below. We recommend measuring an existing bracelet, necklace or ring that fits you perfectly! (For ring, measure the inside diameter across the widest part of a ring that fits your desired finger).