Frequently Asked Questions

  • WHEN CAN I EXPECT MY ORDER: In-stock website items ship out within 7-10 days of ordering. (made-to-order pieces take between 2-6 weeks and custom stamped cuff turn-around time averages 2 weeks). Message us if you have any specific requests or questions!​​​    

  • SHIPPING: All products ship from Northern, NJ or Philadelphia, PA - USPS - 2-3 days, with tracking. (We charge a flat rate of $6 for domestic orders and $12 for international). If your item(s) cost more than $50, they are insured and sent as priority mail. Free first class shipping for orders over $100.

  • SALES TAX: 8% sales tax is collected for Philadelphia, PA. ​

  • PACKAGING: ​All online orders come in a Stone Cooper box or bag, wrapped in ribbons and lace, we think it's more fun this way. Go ahead, buy yourself a present, you deserve it. 

  • RETURNS: ​If you have any questions or are unsatisfied upon receiving your piece of jewelry please contact us directly, as soon as possible (email: Although we typically don't take returns or exchanges, we want you to love your new jewels and will work with you to find a solution. If something breaks, as jewelry can do sometimes, please contact us and again, we'll work to resolve any issues. Please remember that most Stone Cooper pieces are one-or-two of a kind and are all handcrafted, because of this a piece could vary slightly from the picture listed online. Don't hesitate to contact us with any questions! 

  • WHAT DOES VINTAGE/DEADSTOCK MEAN? 'Dead-stock' refers to parts of stock that were made and never used/sold. These usually come from the 1940's-1980's when costume jewelry manufacturing was at it's height in the USA. What's cool about dead-stock is that it not only is incredibly environmentally friendly (recycling several pounds of metal each year) but it allows us to keep the quality high, yet prices reasonable. It just requires a little treasure-hunting and imagination sometimes. When you see 'dead-stock' or 'vintage' in a description on our site, this is usually what it means, and that supplies are limited. 
  • WHERE CAN I SHOP STONE COOPER IN PERSON? Recently Stone Cooper has had the honor of opening a new shared space with fellow maker Brit from Tesoro Design on South Street in Philadelphia, PA. You can also shop the collection at various local shops and boutiques, in addition to our upcoming shows in the tri-state area. At our shows and stockists, we carry lots of one-of-a-kind pieces not listed on the site. If you have any questions about specific pieces, don't hesitate to reach out. To see the full list of shows and stockists see the Shops & Shows page!