Frequently Asked Questions

WHEN CAN I EXPECT MY ORDER:
In-stock website items ship out within 7-14 days of ordering. (made-to-order pieces take between 2-6 weeks and custom stamped cuff turn-around time averages 2 weeks). Message us if you have any specific requests or questions!​​​    
    SHIPPING: 
    All products ship from Philadelphia, PA or North NJ through the USPS. We offer first-class shipping (usually around $2-4) or flat-rate priority mail, which comes with insurance for $7.65. Both options come with tracking, and if you leave your email at checkout, you will receive an update when it is shipped. Free first class shipping for orders over $100.​ **Free shipping site-wide during COVID-19. 
      SALES TAX: 
      Automatically collected based upon your shipping address, at checkout. 

      PACKAGING: 
      ​All online orders come in a Stone Cooper box or bag, wrapped in ribbons and lace, we think it's more fun this way. Go ahead, buy yourself a present, you deserve it. If you are ordering something for a loved one, just leave us a note at checkout and we can include a hand-written message! 

      RETURNS: 
      ​If you have any questions or are unsatisfied upon receiving your piece of jewelry please contact us directly, as soon as possible (email: info@stonecooper.com). Although we typically don't take returns or exchanges, we want you to love your new jewels and will work with you to find a solution. If something breaks, as jewelry can do sometimes, please contact us and again, we'll work to resolve any issues. Please remember that most Stone Cooper pieces are one-or-two of a kind and are all handcrafted, because of this a piece could vary slightly from the picture listed online. Don't hesitate to contact us with any questions! 

      CAN I BUY A STONE COOPER GIFT CARD?
      yes! we now offer gift cards for $50 or $100! Search for 'Gift Card' on our site! When you purchase it, you'll receive an email with an exclusive code to be used on the site at any future time! 
        WHAT DOES VINTAGE/DEADSTOCK MEAN?
        'Dead-stock' refers to parts of stock that were made and never used/sold. These usually come from the 1940's-1980's when costume jewelry manufacturing was at it's height in the USA. What's cool about dead-stock is that it not only is incredibly environmentally friendly (recycling several pounds of metal each year) but it allows us to keep the quality high, yet prices reasonable. It just requires a little treasure-hunting and imagination sometimes. When you see 'dead-stock' or 'vintage' in a description on our site, this is usually what it means, and that supplies are limited. 
          WHERE CAN I SHOP STONE COOPER IN PERSON?
          Recently Stone Cooper has had the honor of opening a new shared space with fellow maker Brit from Tesoro Design on South Street in Philadelphia, PA. You can also shop the collection at several local shops and boutiques, in addition to our upcoming shows in the tri-state area. At our shows and stockists, we carry lots of one-of-a-kind pieces not listed on the site. If you have any questions about specific pieces, don't hesitate to reach out. To see the full list of shows and stockists see the Shops & Shows page!

          RING SIZING:
           you'll often see the description "U-shaped" for our ring-bands. This means that instead of making them a closed circle, the band is soldered to the flat base of the stone, creating a U or C-shape. We find this shape to provide a much more comfortable fit: the stone is more likely to stay in place on top of the finger rather than slide around, and it also allows for a little breathing room. In addition, the U-shape band allows for a bit more flexibility in sizing. Many customers tell us our rings are the most easy-to-wear statement rings because of our unique U-shaped band! 
            To determine sizing for jewelry, please see the charts below. We recommend measuring an existing bracelet, necklace or ring that fits you perfectly! (For ring, measure the inside diameter across the widest part of a ring that fits your desired finger).